Refund & Cancellation Policy

MyResumeScan operates on a prepaid wallet/credit system. This policy explains when wallet top-ups are eligible for a refund, and when they are not. This policy applies equally to individual job seeker accounts and recruiter/bulk accounts.

• Unused wallet credits may be refunded within 7 days of purchase, provided the credits have not been spent on any scan, optimization, cover letter, or other AI action.
• Failed transactions where money was deducted from your account but credits were not added to your wallet (see “Failed / duplicate payments” below).
• Duplicate charges caused by a technical error during checkout.

• Wallet credits older than 7 days from the date of purchase.
• Partially used top-up batches, beyond the unused remaining balance.
• Subscription periods already elapsed, if applicable to your plan.

Email support@myresumescan.com with your registered account email and, if available, the Razorpay payment/transaction ID. Please describe the issue (e.g. unused credits, duplicate charge, failed delivery) so we can process your request promptly.

Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to reflect in your account.

If an amount was deducted from your bank account/card but your wallet was not credited, this is typically auto-reversed by your bank or Razorpay within 5–7 business days. If it is not reversed automatically, contact us with your transaction ID and we will investigate directly with Razorpay on your behalf.

MyResumeScan
Email: support@myresumescan.com